- What do I need to get started?
- Can I begin using Online Banking immediately?
- Do I need to have a FirstMerit
account to use Online Banking?
- How much does Online Banking cost?
- What if I forget my Online Banking Password?
- What should I do if I receive a message
that my account has been disabled?
- What can I do online?
- Which of my personal accounts can I view online?
- Can I view my FirstMerit Investment Accounts online?
- Can I view transactions in all accounts? For what time period are transactions displayed?
- What customer service options
are available through Online Banking?
- Which personal accounts can I transfer funds between?
- Can I set up recurring or future dated transfers?
- What is an OFX Download?
- Which accounts will allow me to
download transactions in an OFX format?
- Can I download information from Online Banking to Quicken®/QuickBooks® or Microsoft Money®?
- How do I sign up for Bill Pay?
- How much does Bill Pay cost?
- When I've finished paying bills, why do I have
to log in again to access Online Banking?
- How do I print in Online Banking?
- What kind of computer equipment or software do I need?
- I'm a Mac user - will I be able to access Online Banking?
- I'm an America Online user - will I
be able to access Online Banking?
- What browsers do I need to use Online Banking?
- What should I do if my browser is rejected?
- Can I use beta test software
to access Online Banking services?
- What should I do if I do not get a response
after clicking on a hyperlink or icon?
- I recently opened another new account
with FirstMerit, but it doesn't show up on
my account listing page. What should I do?
- Can I use Online Banking from abroad?
- Can I use Online Banking with WebTV?
- What new features are being planned for Online Banking?
- What security measures are
being used by Online Banking?
- What does SSL mean?
- What is Encryption/Cryptography?
- What is Cache? Why should I clear it?
- What should my PC resolution settings be?
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What is an OFX Download?
OFX Download is a process that allows you to transfer account transactions from Online Banking to a file with an .OFX extension. This file can then be imported into a compatible financial management software of your choice, such as Quicken®/QuickBooks® or Microsoft Money®.
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