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Online Banking and Online Bill Pay Help
  1. What do I need to get started?
  2. Can I begin using Online Banking immediately?
  3. Do I need to have a FirstMerit
    account to use Online Banking?
  4. How much does Online Banking cost?
  5. What if I forget my Online Banking Password?
  6. What should I do if I receive a message
    that my account has been disabled?
  7. What can I do online?
  8. Which of my personal accounts can I view online?
  9. Can I view my FirstMerit Investment Accounts online?
  10. Can I view transactions in all accounts? For what time period are transactions displayed?
  11. What customer service options
    are available through Online Banking?
  12. Which personal accounts can I transfer funds between?
  13. Can I set up recurring or future dated transfers?
  14. What is an OFX Download?
  15. Which accounts will allow me to
    download transactions in an OFX format?
  16. Can I download information from Online Banking to Quicken®/QuickBooks® or Microsoft Money®?
  17. How do I sign up for Bill Pay?
  18. How much does Bill Pay cost?
  19. When I've finished paying bills, why do I have
    to log in again to access Online Banking?
  20. How do I print in Online Banking?
  21. What kind of computer equipment or software do I need?
  22. I'm a Mac user - will I be able to access Online Banking?
  23. I'm an America Online user - will I
    be able to access Online Banking?
  24. What browsers do I need to use Online Banking?
  25. What should I do if my browser is rejected?
  26. Can I use beta test software
    to access Online Banking services?
  27. What should I do if I do not get a response
    after clicking on a hyperlink or icon?
  28. I recently opened another new account
    with FirstMerit, but it doesn't show up on
    my account listing page. What should I do?
  29. Can I use Online Banking from abroad?
  30. Can I use Online Banking with WebTV?
  31. What new features are being planned for Online Banking?
  32. What security measures are
    being used by Online Banking?
  33. What does SSL mean?
  34. What is Encryption/Cryptography?
  35. What is Cache? Why should I clear it?
  36. What should my PC resolution settings be?
Can I begin using Online Banking immediately?
It takes approximately 2-3 business days to complete the enrollment process, but please allow 5 business days before attempting to access your account information.
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